Returns

Returns Policy

Your right to cancel an order starts the moment you place your order and doesn’t end until seven working days from the day after you receive your goods.

Confirmation of your cancellation should be sent by email to sales@funkyfragrances.co.uk and please state your reason for return.

If you receive any items which are faulty or damaged.  Please return the items and we can either offer a refund or replacement. At the discretion of our management, we may require photographical evidence to support claims for damages and refund your postage upon

If you want to return your order if you have changed your mind or do not wish to keep the item anymore, the buyer must pay for return postage.

Returned items should be sent by Royal Mail 1st or 2nd Class. Funky Fragrances cannot cover return postage costs for Special Delivery or any courier service. Please ensure that you obtain proof of posting as items being returned are the responsibility of the customer until the items reach our returns address below.

In the rare event of a customer receiving an incorrect item, Funky Fragrances will, upon receipt of the returned incorrect item, send the correct item and refund the return postage,

Items must be returned in a brand new, boxed and sealed condition.

PLEASE E-MAIL sales@funkyfragrances.co.uk BEFORE RETURNING YOUR GOODS.

Our Returns Address is:-

UNIT 268 APEX HOUSE
THOMAS STREET
TRETHOMAS
CAERPHILLY
CF83 8DP

If you wish to contact us regarding returns? Simply email us at sales@funkyfragrances.co.uk and we’ll be happy to answer any questions you may have.We’re also active on the following pages:

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